Rick Chappel is the Chief Operating Officer for Banyan Technology. He is responsible for leading client operations and product management for the company. In this role, Rick will drive the evolution of Banyan’s client-centric approach as we seek to deliver an excellent experience to every Banyan client.
Rick has more than 30 years of experience in the technology space, as well as a strong record of growing customer success and professional service organizations. He has extensive experience working in a high-growth environment, having driven significant improvements in gross revenue retention, net revenue retention and price-to-sales profitability and efficiency while significantly growing the business.
He previously served as SVP of services at Zilliant, a cloud-based platform that streamlines pricing and sales processes for B2B companies, where he ultimately oversaw professional services, support and customer success, supporting Zilliant’s growth to $40M in ARR.
Rick is a graduate of the University of Akron, where he earned a bachelor’s degree in mechanical engineering.